ANSWERS TO YOUR QUESTIONS
Frequently Asked Questions
How Do I Order?
Ordering is easy:
- Navigate to The Shop
- Fill Your cart with your desired items
- Go to the cart page and add a coupon (if applicable)
- Fill your shipping address on the checkout page and checkout.
- You can create an account for next time.
- Follow the instructions on the next screen to complete your payment.
How Do I Send Payment?
Sending payment is easy:
- Add us as a payee to your Interac E-Transfer list ([email protected])
- Send us an E-Transfer for the amount of your order.
- Secret Question: What Country Do We Live In?
- Secret Answer: Canada
- Please Reference your Order # in the notes.
- We will accept your payment and ship your order.
How Do I Earn Points?
You earn points automatically on every order.
How Do You Ship Orders?
We ship our orders with Canada post. Express shipping is $10 or free after $150.
How Long Does Shipping Take?
Shipping times vary, but orders should arrive within 3-5 business days.
Do You Offer Tracking?
You will receive your tracking number when we ship your order. You will be updated via email, as well as in your account.
Refunds & Returns
Can I return My Order?
You cannot return any order that has been opened or tampered with in any way. If you would like to return something, please send us images/reasons why you want to return it.
You are responsible for all return shipping costs.
Do You Offer Refunds?
We do not offer refunds on opened merchandise.
You are responsible for all shipping costs to return the item.
Only when we receive the return product, will we issue a refund.