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All About Kratom Save

Located in Vancouver, British Columbia, we are Canada’s top supplier of high-quality kratom.​

We are committed to providing fresh and pure kratom at affordable prices. Experience and quality matter in our business, so we’ve chosen everything from our product line and packaging, to our growers, with care and consideration.

Throughout history, people have used the power of plants to contribute to their well-being. Our mission is to continue this movement by providing premium products and treating people the right way.

New to kratom? Click here to learn more.*

*The opinions expressed in this external link are those of the author only, and they do not reflect our affiliation or recommendations in any way. Please note that Kratom Save does not sell kratom intended for human consumption.

DISCLAIMER

  • Only for botanical and aromatic use

  • We take no responsibility for the misuse of this product

  • Not for Minors

  • We do not provide medical advice, diagnosis, or treatment of any and all health-related concerns. Any content provided by Canada Kratom Express is not intended to be a substitute for professional medical advice, diagnosis, or treatment of health-related concerns

  • Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition

  • Full Terms & Conditions

HOURS OF OPERATION

We are open Monday through Friday from 10:00 AM to 6:00 PM (Pacific Standard Time).

SHIPPING

Shipping Locations

We ship from Vancouver, BC, to all locations across Canada that are serviced by Canada Post or Fedex.

Order Processing Deadline

Orders and payments received before 12:00 PM (noon) PST, Monday to Friday, will ship within 24 hours. Orders received after the above cutoff time or on weekends or holidays will be shipped the next business day.

Please note that we can not expedite last-minute orders that are placed after our deadline.

Discreet Shipping

Your order is discreetly shipped in a plain, unmarked package with no mention of our company name or the products you purchased.

Shipping Services

When considering shipping types (Expedited/Xpresspost/Priority) and their associated service standards (1-7 business days), please note these are estimates that Canada Post provides us with. Since they are general in nature, there may be rare occasions where delivery or service is delayed. Unfortunately, Kratom Save has no control over Canada Post’s shipping processes, delays, or lost packages, and therefore will not be held responsible.

It may be useful to know that although we ship out orders on the same day they are placed, this may not be considered as 1 full business day towards the quoted shipping service standards you see on our website. According to Canada Post, usually this occurs when your package reaches the main depot before departing from Vancouver, which is often the following morning. We encourage our customers to monitor their stock level and plan to purchase ahead of time to minimize any inconvenience regarding shipping service standards.

Tracking Information

Once your package has been shipped, you will receive a shipment confirmation email, which is usually beween 4:00-6:00 PM PST. This email will provide you with the tracking number for your package and a link to the shipping carrier’s website.

Please note that tracking updates on the Canada Post website can be delayed. We cannot assist with your package while it is in transit unless it is past the Guaranteed Delivery Date or tracking says ‘Verify Recipient’s Address’. If this is the case, please contact us.

Please note that due to our volume of inquiries, we will not respond to emails sent before 6:00 PM PST requesting tracking information for same-day shipments. If you still have not received your tracking by the following morning, please contact us immediately.

PAYMENT

Interac e-Transfer (Online Banking):

Once you place your order, you will receive a confirmation email with your order details and payment instructions.

RETURN POLICY

Any product that is unopened may be returned to us for a full credit within 30 days from the ship date. Items must be returned in an undamaged and un-tampered condition. Please note that you are responsible for shipping costs and tracking of the returned product.

We do no accept returned items that have been opened or are being returned as a matter of preference.

At Kratom Save, your satisfaction is important to us. If you have questions regarding quality, please contact us.

PRODUCT INQUIRIES

We recommend doing your own research before choosing to use our products. We do not provide recommendations regarding health-related concerns or usage.

Would you like to see a new botanical or plant product added to our product line-up? If so, we’d be happy to hear from you. We’re always looking to innovate and customer feedback is very important to us. Please visit our contact page to complete our form.